Terms + Conditions
Terms + Conditions
LOVEWEARRETURN HIRE
TERMS & CONDITIONS OF HIRE
1. Definitions
In these Terms and Conditions:
* Hirer means the person who makes the booking and is responsible for the Rental Item during the Hire Period. If the Hirer is under 18, the Hirer’s parent or legal guardian must also sign these Terms and Conditions and is bound by them.
* Garment means the dress, outfit or clothing item supplied for hire.
* Rental Item means the Garment and any accessories, packaging or related items supplied by LoveWearReturn for the hire.
* Hire Period means the agreed period beginning when the Rental Item is collected, delivered or otherwise placed into the Hirer’s possession and ending on the Return Date.
* Event Date means the date of the event for which the Rental Item is hired.
* Return Date means the date and time by which the Rental Item must be returned to LoveWearReturn.
* Normal Wear and Tear means minor, expected signs of use from careful wear that do not materially affect the appearance, fit or function of the Rental Item.
* Reasonable Replacement Cost means the current retail replacement price of the Rental Item or, if unavailable, the reasonable cost of sourcing an equivalent replacement, plus reasonable sourcing costs.
* The name LoveWearReturn Hire can be used interchangeably with LoveWearReturn.
2. Acceptance of Terms and Conditions
By placing a booking, making payment, collecting, receiving delivery of, or taking possession of a Rental Item from LoveWearReturn, the Hirer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
The Hirer agrees to comply with all procedures, care instructions and requirements outlined by LoveWearReturn.
The person making the booking confirms they have the legal capacity to enter into this agreement.
If the Hirer is under 18 years of age, a parent or legal guardian must read, consent to, and sign these Terms and Conditions on the Hirer’s behalf before the booking will be accepted.
3. Guardian Consent for Hirer Under 18 Years of Age
By ticking the agreement box at checkout and completing a booking, the hirer declares that they are at least eighteen (18) years of age and legally capable of entering into a binding contract under Australian law.
Where the Hirer is under 18 years of age, the parent or legal guardian signing below:
* confirms they are the Hirer’s parent or legal guardian;
* consents to the Hirer entering into this hire agreement;
* agrees to be responsible for the Hirer’s compliance with these Terms and Conditions;
* accepts responsibility for all amounts owing under these Terms and Conditions, including late fees, cleaning costs, repair costs, replacement costs and any other charges arising from the hire; and
* agrees that LoveWearReturn may rely on the guardian’s consent and signature as authority for the hire.
The guardian acknowledges that the Rental Item remains their responsibility, together with the Hirer’s, for the duration of the Hire Period while the Rental Item is in the Hirer’s possession.
4. Changes to Terms and Conditions
LoveWearReturn reserves the right to amend these Terms and Conditions from time to time.
Any changes will apply to future bookings only. The Terms and Conditions accepted by the Hirer at the time of booking will apply to that hire agreement.
5. Ownership of Rental Items
All Rental Items remain the sole property of LoveWearReturn at all times.
The Hirer receives only a temporary licence to use the Rental Item during the agreed Hire Period and does not acquire any ownership rights.
The Hirer agrees to return the Rental Item to LoveWearReturn by the agreed Return Date and time.
6. Rental Dates & Booking Cut-Off Times
Postal bookings must be placed no later than 9:00pm (AEST) on the Monday before the event unless otherwise advised during public holidays or peak periods. Collection bookings must be placed before 11:00pm (AEST) on the Thursday before the event unless otherwise advised.
Customers requiring last-minute rentals are encouraged to contact LoveWearReturn Hire before placing an order to discuss availability.
Failure to meet booking cut-off times may result in cancellation of the booking. Where a booking is cancelled because the booking cut-off was missed, LoveWearReturn Hire is not required to provide a refund. Store credit may be issued at our discretion.
Weekend rentals are the standard rental period offered by LoveWearHire Return unless otherwise agreed in writing. Weekday rentals may be available upon request.
7. Hire Period
The standard Hire Period is four days, Thursday to Sunday, unless otherwise agreed in writing.
The Hirer’s responsibility for the Rental Item begins when the item is collected, delivered, or otherwise placed into the Hirer’s possession.
Responsibility continues until the item has been returned to and received by LoveWearReturn.
Where postage is used, the Hirer remains responsible for ensuring sufficient time is allowed for delivery and return postage.
8. Late Returns
Rental Items must be returned by the agreed Return Date and time.
Late returns will incur a fee of $20 per calendar day or part thereof.
Where a late return impacts another confirmed booking, the Hirer may be responsible for any reasonable losses incurred by LoveWearReturn, including replacement hire costs, refunds provided to affected customers, and other reasonable expenses.
9. Booking Confirmation and Payment
A booking will be held for 48 hours post the try on appointment. A booking is confirmed once payment has been received and LoveWearReturn has accepted the booking.
LoveWearReturn reserves the right to decline a booking at its discretion.
The Hirer acknowledges that once a Garment is reserved, it may be unavailable for other customers.
LoveWearReturn reserves the right to request a copy of the front and back of the hirer’s driver’s licence.
10. Cancellation Policy
Cancellations made more than seven (7) days before the Hire Date are eligible for a full refund of any hire fees paid.
Cancellations made within seven (7) days of the Hire Date are non-refundable, as the Garment has been reserved exclusively for the Hirer and the booking period is unlikely to be rebooked. No refund or store credit will be provided where the garment has already been dispatched, collected, the booking has commenced or the customer simply changes their mind.
Postage and shipping fees will only be refunded where they have not already been arranged, purchased, or otherwise incurred by LoveWearReturn.
11. Garment Unavailability & Substitutions
In rare circumstances, a booked garment may become unavailable due to circumstances beyond the reasonable control of LoveWearReturn, Hire including but not limited to damage caused by a previous renter, loss, theft, manufacturing defects, courier delays, failure of a previous renter to return the garment on time or any circumstance that renders the garment unsuitable for hire.
Where this occurs, LoveWearReturn Hire will make every reasonable effort to provide a comparable replacement garment, an alternative size where available, store credit or a full refund where no suitable replacement can be provided. LoveWearReturn Hire shall not be liable for any additional costs, losses or expenses arising from the unavailability of a garment, including but not limited to event costs, accommodation, travel expenses, photography, hair appointments, makeup appointments or any other indirect or consequential loss.
12. Condition of Garments
All Garments are inspected before each Hire Period and provided in suitable condition for use.
The hirer acknowledges that all garments are pre-owned rental items and may display minor signs of wear consistent with normal rental use. Any significant imperfections known to Love Wear Hire Return that materially affect the appearance of a garment will, where reasonably practicable, be disclosed within the product description. If a garment arrives with damage that was not disclosed, the hirer must notify LoveWearReturn Hire within eight (8) hours of delivery or collection and provide clear photographic evidence before the garment is worn. To be eligible for any compensation, the garment must remain unworn and be returned on the next business day unless otherwise instructed. Failure to notify Love Wear Hire Return within the required timeframe may result in the claim being declined.
Failure to notify LoveWearReturn within this timeframe will be taken as acceptance that the Garment was received in good condition.
LoveWearReturn may photograph Garments before and after hire as evidence of condition.
13. Hirer’s Responsibilities and Care Requirements
While the Rental Item is in the Hirer’s possession during the Hire Period, the Hirer must take all reasonable care to protect and preserve the Garment.
The Hirer agrees to:
* keep the Garment secure;
* prevent damage, loss or theft;
* follow all care instructions provided;
* avoid activities likely to damage the Garment;
* avoid contact with pets;
* avoid smoking while wearing the Garment;
* take care with fake tan, makeup, oils, food, drinks and other substances that may stain or damage the Garment.
The Hirer must not:
* wash the Garment;
* dry clean the Garment;
* attempt stain removal;
* alter, modify or repair the Garment;
* allow another person to wear the Garment without written approval from LoveWearReturn.
14. Cleaning and Normal Wear
LoveWearReturn will clean all garments in line with the manufacturer’s care instructions shown on the garment’s care label. This often involves careful hand washing, although some garments may require dry cleaning or other specialised cleaning methods as recommended by the manufacturer.
Standard cleaning in accordance with these care instructions is included as part of the hire service.
If a garment requires extra cleaning or specialised stain removal beyond standard cleaning due to excessive soiling, spills, stains, makeup, fake tan, odours, or other marks incurred during the hire period, the Hirer may be responsible for the reasonable cost of professional cleaning or specialist treatment needed to return the garment to a hireable condition.
LoveWearReturn will decide, acting reasonably, whether additional specialist cleaning is required. Where possible, a copy of the cleaning invoice will be provided to the Hirer upon request.
Normal Wear and Tear associated with careful use will not incur additional charges.
The Hirer must not attempt to clean the Garment themselves or arrange cleaning through another provider.
Any cleaning required beyond normal professional cleaning due to excessive soiling, stains or misuse may be charged to the Hirer.
15. Damage During Hire
The Hirer is responsible for any damage occurring while the Rental Item is in their possession.
Damage includes, but is not limited to:
* stains;
* tears;
* rips;
* burns;
* broken zips;
* broken straps;
* missing embellishments;
* missing buttons;
* permanent marks;
* stretching;
* fabric damage;
* pet damage;
* unauthorised alterations;
* damage caused by incorrect cleaning.
The Hirer must notify LoveWearReturn immediately if damage occurs.
The Hirer must return the Garment as soon as reasonably possible and must not attempt to repair or alter the item.
16. Repairs and Restoration Costs
Where damage is reasonably repairable, LoveWearReturn may arrange professional repairs or restoration.
The Hirer may be responsible for reasonable repair costs where damage exceeds Normal Wear and Tear.
The Hirer acknowledges that unauthorised repairs or attempted cleaning may increase damage and will not reduce the Hirer’s responsibility.
17. Irreparable Damage, Loss or Non-Return
The hirer agrees to return every garment in the same condition in which it was received, excluding reasonable wear associated with normal rental use. If a garment is returned with stains, odours, tears, burns, broken zips, missing embellishments, fabric pulls, excessive wrinkling, permanent marks or any other damage beyond normal wear and tear, the hirer accepts full financial responsibility for all costs associated with restoring, repairing or replacing the garment.
Love Wear Hire Return reserves the sole right to determine, acting reasonably, whether damage constitutes normal wear and tear or chargeable damage. Where necessary, Love Wear Hire Return may obtain professional assessments, written reports, repair quotations or invoices from independent seamstresses, garment repair specialists, professional dry cleaners, designers or other qualified industry professionals to determine the extent of the damage, whether the garment is repairable and the costs required to restore it. The hirer acknowledges and agrees that these independent assessments may be relied upon when determining the amount payable and agrees not to unreasonably dispute or withhold payment where reasonable evidence has been provided.
Where a garment requires specialist cleaning or repair, the hirer agrees to pay all associated costs, including but not limited to professional stain removal, specialist dry cleaning, repair work, replacement trims or embellishments, express repair services, alteration repairs, independent assessment fees, administrative costs and any loss of rental income while the garment is unavailable for future bookings.
If a garment is deemed beyond economical repair, permanently stained, destroyed, lost or unsuitable for future rental, LoveWearReturn reserves the right to charge the hirer up to the full Recommended Retail Price (RRP), the current replacement value of the garment or the cost of sourcing an equivalent replacement garment, whichever is greater where permitted by law.
All repair invoices, replacement costs and associated charges must be paid within seven (7) days of written notification unless otherwise agreed in writing by LoveWearReturn. Failure to pay outstanding amounts may result in the matter being referred to a licensed debt collection agency and/or legal proceedings being commenced to recover all monies owing. Where permitted by law, the hirer may also be liable for debt recovery costs, administrative costs, legal expenses and any additional costs incurred by Love Wear Hire Return in recovering the outstanding debt.
LoveWearReturn reserves the right to provide photographic evidence, professional assessments, repair quotations, invoices and replacement cost evidence in support of any charges. By placing a booking, the hirer acknowledges and accepts financial responsibility for any damage occurring during the rental period that exceeds reasonable wear and tear.
LoveWearReturn reserves the right to retain all photographs, correspondence, professional assessments, repair reports and invoices relating to damaged garments for the purpose of recovering outstanding amounts, defending payment disputes or complying with legal obligations.
18. Security Bond
LoveWearReturn may require a refundable security bond.
The bond may be applied towards:
* late fees;
* cleaning costs;
* repair costs;
* replacement costs;
* outstanding payments.
The bond does not limit the Hirer’s responsibility for additional amounts owing.
19. Delivery, Express Post and Return Procedure
Where delivery is arranged, LoveWearReturn will send the Rental Item to the delivery address provided by the Hirer at the time of booking using Australia Post Express Post, unless otherwise agreed in writing.
The Hirer is responsible for ensuring that all delivery details provided are accurate, including the recipient name, delivery address and contact details.
LoveWearReturn is not responsible for delays, loss or issues caused by incorrect delivery information supplied by the Hirer. If a parcel is returned to sender or cannot be delivered because of incorrect details or non-collection, any resulting delay, redelivery cost or loss remains the Hirer’s responsibility.
Postage fees are subject to change and may vary depending on garment size, delivery location, packaging requirements and courier pricing. Additional postage charges may apply to rural or remote locations. Customers selecting delivery to rural or remote areas acknowledge that extended delivery times may occur and accept the associated risks. To minimise the risk of delays, Love Wear Hire Return recommends shipping to a metropolitan address where possible.
19.1 Dispatch of Rental Item
LoveWearReturn will endeavour to dispatch Rental Items within the agreed timeframe to allow the Hirer sufficient time to receive and inspect the Garment before their Event Date.
Where Australia Post Express Post is used, LoveWearReturn will provide tracking details where available.
Once the Rental Item has been lodged with Australia Post and tracking information confirms dispatch, the Hirer acknowledges that delivery is subject to Australia Post processing times and circumstances outside the control of LoveWearReturn.
19.2 Hirer Responsibility Upon Delivery
The Hirer’s responsibility for the Rental Item begins once:
* the Rental Item is delivered to the nominated address;
* the Rental Item is collected by the Hirer; or
* the Rental Item is otherwise made available to the Hirer.
The Hirer must ensure the Rental Item is received safely and stored securely until use.
The Hirer must notify LoveWearReturn within 2 hours of receiving the Rental Item if there are any concerns regarding condition, damage or incorrect items supplied.
19.3 Return of Rental Item
The Hirer must return the Rental Item using the Australia Post Express Post return method provided by LoveWearReturn, by 12pm (midday) on the first business day following your event, unless otherwise agreed in writing.
The Hirer is responsible for ensuring the Rental Item is returned by the required Return Date and within the agreed timeframe. The Rental Item must be lodged with Australia Post on or before the Return Date, not merely posted after that date.
The Hirer must:
* place the Rental Item securely in the provided return packaging;
* use the supplied Express Post return label or return instructions;
* lodge the parcel with Australia Post by the required return deadline;
* retain the Australia Post lodgement receipt and tracking details until the Rental Item has been confirmed as received by LoveWearReturn.
If the return label or packaging is missing or damaged, the Hirer must contact LoveWearReturn immediately for assistance.
Failure to retain proof of lodgement may affect the Hirer’s ability to dispute responsibility for delays, loss or non-return.
19.4 Return Postage Delays
The Hirer acknowledges that postage delays may occur and that responsibility for timely return remains with the Hirer.
Failure to return a garment by the required deadline will result in a late fee of AUD $20.00 per garment, per day, unless otherwise advised by Love Wear Hire Return. Late fees accrue daily until the garment has been returned and scanned by Australia Post or another approved courier, or until an alternative written agreement has been made with Love Wear Hire Return.
The Hirer must allow sufficient time for the Rental Item to be lodged and returned by the required Return Date.
Posting the Rental Item late, even where Express Post has been used, does not remove the Hirer’s responsibility for late return fees, loss, damage or any resulting impact on future bookings.
If a late return affects another customer's booking, Love Wear Hire Return reserves the right to recover any losses suffered, including but not limited to lost rental income, compensation paid to another customer, express shipping costs, administrative costs and any additional cleaning or preparation costs incurred as a result of the late return.
19.5 Loss or Damage During Return Postage
The Hirer remains responsible for the Rental Item until it has been delivered to and received by LoveWearReturn.
If a Rental Item is lost, stolen or damaged while being returned, the Hirer may be responsible for the resulting costs, including repair costs, replacement costs and any associated losses.
LoveWearReturn recommends that the Hirer retains all Australia Post tracking information until confirmation that the Rental Item has been received and inspected.
19.6 Late Return Due to Failure to Follow Return Procedure
If the Hirer fails to follow the required return procedure, including failing to lodge the parcel on time, using an incorrect return method, or failing to provide sufficient time for return delivery, the Hirer remains responsible for any applicable late fees and associated costs.
20. Photography, Social Media & Marketing
By posting photographs, videos or other content featuring garments rented from Love Wear Hire Return on social media or other public platforms, or by tagging, mentioning or sending such content directly to Love Wear Hire Return, the renter grants Love Wear Hire Return a non-exclusive, royalty-free licence to repost, share, publish and use such content for advertising, promotional and marketing purposes.
This permission includes, but is not limited to, use across Instagram, TikTok, Facebook, Pinterest, website galleries, email marketing, digital advertising and any other promotional platforms operated by Love Wear Hire Return. Customers who do not wish for their content to be used must notify Love Wear Hire Return in writing prior to publication. Love Wear Hire Return will not claim ownership of customer content.
21. Payment of Outstanding Amounts
Any amounts owing for damage, repairs, replacement, cleaning, late fees or other charges must be paid within seven days of notification.
LoveWearReturn reserves the right to pursue recovery of unpaid amounts and may seek reasonable recovery costs where permitted by law.
22. Limitation of Liability
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantees, rights or remedies available under the Australian Consumer Law that cannot legally be excluded.
To the fullest extent permitted by law, LoveWearReturn is not responsible for indirect losses arising from garment hire.
23. Dispute Resolution
LoveWearReturn encourages customers to contact us promptly if any issue arises.
Both parties agree to act reasonably and attempt to resolve disputes in good faith before commencing formal action.
24. Force Majeure
Love Wear Hire Return shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, bushfires, storms, pandemics, epidemics, government restrictions, industrial action, transport disruptions, power outages, cybersecurity incidents, acts of terrorism, civil unrest or the failure of third-party courier services.
Where a Force Majeure event occurs, Love Wear Hire Return reserves the right to suspend, delay or cancel bookings without liability where performance becomes impossible, impracticable or commercially unreasonable.
25. Australian Consumer Law
Nothing contained within these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where any provision of these Terms & Conditions is found to be inconsistent with the Australian Consumer Law, the relevant provisions of the Australian Consumer Law shall prevail to the extent of the inconsistency.
26. Governing Law
These Terms & Conditions are governed by the laws of the State of Queensland, Australia.
Any dispute arising from these Terms, a booking, payment, rental or use of a Love Wear Hire Return garment shall be subject to the exclusive jurisdiction of the courts of Queensland and any Australian court having jurisdiction to hear appeals from those courts.
27. Severability
If any provision of these Terms & Conditions is held by a court of competent jurisdiction to be unlawful, invalid or unenforceable, that provision shall be severed from these Terms & Conditions and the remaining provisions shall continue in full force and effect.
Failure by Love Wear Hire Return to enforce any right or provision under these Terms & Conditions shall not constitute a waiver of that right or any other provision.
28. Entire Agreement
These Terms & Conditions constitute the entire agreement between the renter and Love Wear Hire Return regarding the rental of garments.
By placing a booking and ticking the agreement box during checkout, the renter confirms that they have read these Terms & Conditions in full, understand their legal rights and obligations, agree to be legally bound by these Terms & Conditions, confirm that all information provided during checkout is true and accurate, and agree to comply with all policies relating to payments, returns, late fees, damage, cleaning, replacement costs and postage.
Electronic acceptance of these Terms & Conditions has the same legal effect as a handwritten signature.