SHIPPING & RETURNS

 

Australia-Wide Shipping

We proudly offer Australia-wide shipping so you can hire your favourite designer garment  wherever you live.

Your order is generally dispatched 2–5 business days before your event, giving you plenty of time before your special occasion.

We post all garments with the intention to arriving 1-2 days prior to your selected event date. Please ensure when booking. you are choosing the date of the event.  

If you're located in a rural or remote area, we will do our best to allow for possible delays.

Where possible we post garments on Monday for the following weekend.

Please contact us via DM or submit an online enquiry for any questions or postage concerns. We will do our best to work with you, please give us as much notice as possible.  

Local Brisbane Pickup

Live in Brisbane?

You're welcome to collect your dress directly from us. We are located in Bray Park, 4500. Collection address will be provided once your booking has been confirmed.

 

Shipping Information

Please ensure your delivery address and contact details are correct when placing your booking.

We recommend using a secure delivery address where someone is available to receive your parcel.

For regional or remote areas, additional delivery time may apply.

Returning Your Dress

Returning your dress is easy.

Simply:

• Place your dress back into the supplied packaging.
• Lodge it over the counter at an Australia Post Office.
• Return it by 12:00pm on the first business day after your event.
• Send us a photo of the lodgement receipt via Instagram. 

Please do not place return parcels in a street posting box unless we've approved it first.

Late Returns

Late returns affect future bookings for other customers.

Garments returned after the agreed return time may incur late fees of $20 in accordance with our Terms & Conditions. If you believe you'll be late returning your dress, please contact us as soon as possible.

Courier Delays

While we always dispatch your order as early as possible, delivery is completed by third-party courier services.

Unfortunately, delays caused by Australia Post, severe weather or other circumstances outside our control cannot be guaranteed against. If a courier delay occurs, we'll work with you to find the best possible outcome in accordance with our Terms & Conditions.