Frequently Asked Questions

No. Please don't wash, dry clean or attempt to remove stains yourself. Cleaning is included in every hire. Simply return the garment after your event.

Yes. We offer private try-on appointments for $10, and your appointment fee is fully redeemable towards your dress hire if you make a booking.

The dress is not secured until you make full payment. We cannot guarantee the dress will remain available.

Book via the button in our banner.

Yes! We offer both local collection from our North Brisbane studio in Bray Park and Australia-wide postage.

Simply choose your preferred option when booking.

Absolutely! We ship Australia-wide using Australia Post Express Post.

We post all garments with the intention to arriving 1 -2 days prior to your selected event date. Please ensure when booking. you are choosing the date of the event.

If you're located in a rural or remote area, we will do our best to allow for possible delays.

Where possible we post garments on Monday for the following weekend.

Please contact us via DM or submit an online enquiry for any questions or postage concerns. We will do our best to work with you, please give us as much notice as possible.

Popular styles book out quickly, so we recommend securing your dress as soon as you know your event date. You can book months in advance, subject to availability.

Postal bookings generally close on the Monday before your event, while collection bookings close on the Thursday before your event.

Our standard hire period is 4 days (Thursday to Sunday, for pick up, or Friday to Monday for postage).

If you need a weekday rental or different dates, please get in touch before booking and we'll do our best to accommodate you.

All garments must be lodged with Australia Post Express by 12:00pm (midday) on the first business day after your event, unless we've agreed otherwise.

Simply use the prepaid return satchel provided and keep your lodgement receipt until we've received your return.

Late returns incur a $20 late fee per garment, per day. If a late return affects another customer's booking, you may also be responsible for any reasonable costs incurred as a result. If you're running late, please contact us as soon as possible.

Unfortunately, we can't offer refunds if a garment doesn't fit, so we recommend checking measurements carefully before booking.

Accidents happen! If your garment is damaged, please let us know as soon as possible. Depending on the damage, you may be responsible for repair or specialist cleaning costs. Please don't try to fix or clean the garment yourself, as this can sometimes make the damage worse.

If a garment is lost, destroyed or damaged beyond repair while in your care, you may be charged up to the garment's replacement value or recommended retail price, as outlined in our Terms & Conditions. Any charges are supported by professional assessments where required.

We offer a full refund if you cancel more than 7 days before your hire date. Cancellations made within 7 days are non-refundable, as your garment has been reserved exclusively for you. If a booking can't go ahead due to circumstances on our end, we'll offer a suitable replacement, store credit or a full refund where applicable.

If you cancel more than 7 days before your hire date, you'll receive a full refund of your hire fee. Cancellations within 7 days of your booking are non-refundable.

To help keep our garments looking beautiful for everyone, please avoid:

• Smoking while wearing the garment
• Fake tan, heavy makeup, oils and perfumes coming into contact with the fabric
• Food and drink spills
• Pets
• Attempting to wash, dry clean or repair the garment yourself
• Altering the garment in any way
• Letting someone else wear the garment without our approval

Taking good care of your rental helps keep it in perfect condition for the next customer.

We send all postal orders via Australia Post Express and dispatch them with plenty of time before your event. Once your parcel has been lodged, delivery times are unfortunately outside our control.